Company Manager, Holland America Line

  • New York, NY
  • Full Time
  • Experienced

RWS Entertainment Group is a full service, worldwide production company that provides the very best in custom design as well as pre-packaged events and live shows for corporations, theme parks, cruise ships, resorts, and the fashion industry. Established in 2003, RWS Entertainment Group was built from the ground up through the dedication and devotion of a hard-working team. We have experienced continued growth embracing our mission, Raise Your Experience.

RWS Entertainment Group is currently seeking a Company Manager to serve as the operational and logistics lead for several entertainment programs on Holland American Line.

Reporting to the AVP, Production Operations, the Company Manager will oversee the daily operations and logistics for Holland America’s Step One Dance Company, Cantaré, Billboard Onboard, Lincoln Center Stage, and Rolling Stone Rock Room programs. They will drive the performer experience from casting to next contract, ensuring efficiency and top-notch professionalism in order to retain the highest-quality performers possible. They will work closely with Holland America leadership and internal teams at RWS to provide continuous improvement and client satisfaction by upholding the quality standards and vision of the product. The person in this role is operationally minded, highly organized, and a critical thinker. They thrive with multi-faceted work and complex problem-solving. Most of all, they truly understand the performer and know what it takes to lead a high-end experience from A-Z.

Role & Responsibilities

  • Manage the daily operations of select Holland America Line entertainment programs and foster an elevated, highly-professional experience for each contracted performer with the goal of achieving targeted retention rates.
  • Collaborate with client leadership on high-level performer rotation and contract planning based on fleet deployment and financial targets.
  • Liaise with RWS Casting to identify casting needs by analyzing attrition and scale and striving to build the active roster necessary in each role to successfully operate each program.
  • Manage the profiles for contracted performers by working in the client-provided database and ensuring all required data is current and complete for ease of reference.
  • Oversee the rehearsal, show teach, and wardrobe operations of each program and assure product and process quality standards as expected by Holland America are met.
  • Effectively and thoughtfully lead dedicated account personnel to meet cost and quality targets and timely deliverables.
  • Collaborate with internal teams at RWS and Holland America to organize and confirm performer payroll setup, housing and all travel needs including visas and medicals.
  • Manage operational budgets to ensure cost control and optimization. Communicate with RWS Finance for timely and accurate invoicing.
  • Strive for continuous process-improvement and automation of processes to balance cost while controlling quality and efficiency, often searching for cost-innovative solutions and challenging the status quo.
  • Communicate with shipboard teams to provide ongoing show and administrative support.
  • Facilitate and organize show installations as required.
  • Project manage new creations and implementations.
  • Build and maintain positive relationships with vendors and creatives.

Please Note: While this is an accurate and comprehensive description of the role, the above Roles & Responsibilities are not an exhaustive list of all duties, skills, efforts, requirements or working conditions associated with the position, and may require additional tasks be performed as assigned.


  • Proven success with people and operations management in high-volume, multi-faceted business environments. Company/Tour management, live entertainment or related environment preferred.
  • 3+ years of professional experience in a leadership role.
  • Bachelor’s Degree in Business, Theatre, Dance, Production Management. or related field preferred.
  • Some experience with finance or accounting is preferred.
  • General understanding of the key elements of the show production process.
  • Attention to detail: please type the word “Blue Iguana” on the top your resume prior to submitting application
  • Willingness to travel domestically and internationally up to 20% of time. Travel time may sometimes be 2-3 weeks in duration.
  • A valid passport.


  • Emotional intelligence
  • Solution-driven and skilled at complex decision-making
  • Willingness to take risk and challenge status quo
  • Analytical and process-oriented
  • Excellent written and verbal communication skills
  • Adaptable and comfortable with change management
  • Friendly and collaborative
  • Critical-thinker and research-oriented.
  • Openness to learning new things and professional growth.
  • Comfortable with fast-paced, multi-faceted work environments, sometimes managing multiple projects simultaneously.

A valid passport for the duration of employment for all travel-related roles. Proof of vaccination against COVID-19 (or proof of exemption) will be required.

Company Benefits

  • Progressive PTO, CitiBike membership, Commuter benefits, Health benefits - Medical, Dental, and Vision, Pet-friendly office, Paid parental leave, 401k with company match, Employee Enrichment Program, complimentary tickets to Broadway/Off Broadway shows and industry events as available, Summer Fridays

Estimated Start Date: ASAP

Reports to: AVP, Production Operations

Status: Resident or Mobile

  • Resident: Team members who are expected to perform their job in the RWS New York City headquarters due to the nature of their primary duties and responsibilities.
  • Mobile (in NY/NJ/CT Metro Area): Team members who are pre-approved to regularly perform their job responsibilities remotely up to two (2) days per week, with three (3) days per week operating out of the RWS New York City headquarters.

Salary: $80,000 annual exempt salary

Diversity and Inclusion Statement

At RWS Entertainment Group, our team of bold makers and mold breakers is made of a diverse group of people who we believe make our work stronger. Our stage actively chooses to uplift applicants with diverse racial, ethnic, and religious backgrounds, sexual orientations, gender identities and expressions, sexes, national origins, political affiliations, socio-economic status, veteran and Disability status, and other intersectional dimensions of diversity.

We believe the diversity of our people is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our company’s achievement as well.

We are committed to ongoing learning and developing and implementing programs and initiatives to promote diversity and inclusion in all areas of employment as well as through our creative process and projects.

Get in Touch!

Please submit at this link via JazzHR

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