RWS Entertainment Group is a full service, worldwide production company that provides the very best in custom design as well as pre-packaged events and live shows for corporations, theme parks, cruise ships, resorts, and the fashion industry. Established in 2003, RWS Entertainment Group was built from the ground up through the dedication and devotion of a hard-working team. We have experienced continued growth embracing our mission, Raise Your Experience.

RWS Entertainment Group is currently seeking a Specialist, Application Strategy & Support to assist our team in the identification and resolution of application and digital systems related issues. This position will also be responsible for the development of a technology utilization strategy for existing and future applications to advance the practical use of technology across our teams - finding opportunity for global integration, innovation, and efficiency.

Reporting to the AVP, Global Integration and Training, the Specialist, Application Strategy & Support serves as a technical expert for the development, implementation, management, and support of applications, systems, and networks. They execute complex assignments and develop new methods and approaches across a wide variety of applications, while also troubleshooting and providing real-time technical assistance as needed to the greater RWS team.

Salary: $60,000 - $70,000

Role & Responsibilities 

• Provide expert support to leadership and team members in the identification and resolution of application related issues.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Lead all efforts as it pertains to technical incident resolutions and provide advice on tactical and strategic solutions to further improve internal systems.
• Deliver an exceptional level of application support to all team members and assist with technical system and/or development as needed. 
• Identify areas where technology/applications could provide ROI while simultaneously finding solutions to existing workflow challenges and pain points.
• Partner with external service providers and application suppliers as needed.
• Provide effective written and verbal communication to leadership and team members throughout the resolution process.
• Provide (Wrike) related request and blueprint creation & programming.
• This position requires strong troubleshooting, analytic and diagnostic skills, along with solid communication skills. 
• Limited travel may be required.

Please Note: While this is an accurate and comprehensive description of the role, the above Roles & Responsibilities are not an exhaustive list of all duties, skills, efforts, requirements or working conditions associated with the position, and may require additional tasks be performed as assigned.  

Required Qualifications 

• College degree in the field of computer science or information systems and 5+ years related work experience.
• Experience/involvement with new system implementation considered an asset.
• Proven experience in IT strategic planning and development, project management, IT budgeting and policy development. 
• Previous experience utilizing various platforms and software (Wrike, SharePoint, OneDrive, Dropbox, Teams etc.) 
• Entertainment Industry and/or Production Management knowledge is preferred.
• End user support experience, preferably within the entertainment/production industry.
• Excellent communication/written skills, and the ability to understand technical issues and articulate industry operational/technical solutions.

Preferred Attributes

• Emotional intelligence.
• Solution-driven and skilled at complex decision-making.
• Adaptable and comfortable with change. 
• Proactive approach to application development and user engagement.
• Friendly and collaborative.
• Openness to learning new things.
• Comfortable with fast-paced, multi-faceted work environments.

Details

Reports to: AVP, Global Integration & Training

Company Benefits

Progressive PTO, Citi Bike membership, Commuter benefits, Health benefits - Medical, Dental, and

Vision, Pet-friendly office, Paid parental leave, 401k with company match, Employee Enrichment

Program, complimentary tickets to Broadway/Off Broadway shows and industry events as available, Summer Fridays

Diversity and Inclusion Statement  

Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression and capabilities are a contribution to our culture, as well as our reputation and achievements.

So bring all of who you are, no questions asked.