Operations Attendants - Haunts
RWS Global is a full service, worldwide production company that provides the very best in custom design as well as pre-packaged events and live shows for corporations, theme parks, cruise ships, resorts, and the fashion industry. Established in 2003, RWS Global was built from the ground up through the dedication and devotion of a hard-working team. We have experienced continued growth embracing our mission, Raise Your Experience.
Operations Attendants provide crowd control and guest service, which includes safely and efficiently assisting guests who are entering or exiting the venue, assisting guests with ticketing, greeting guests, making announcements to the queue, answering questions regarding the experience and handling guest recovery.
Responsibilities:
- Assist guests into and out of queue and venue in a timely manner. Ensure guest safety before, during and after the experience. Monitor entry way and exits at all times.
- Communicate approved spiels to guests as directed, with the possibility of adding spontaneous changes.
- Maintain venue and queue cleanliness, as well as ensure proper set-up before and after each day. Understand and demonstrate the proper use of safety practices and ensure Company and Client standards are maintained and safety policies for the experience are upheld.
- Direct guest traffic while being attentive to guests with special needs and/or guests with Executives/ VIP’s. Full awareness at all times in regards to guest flow and timing.
- Relay pertinent up-to-date experience information or changes to the Leadership team.
- Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
- Perform other duties as assigned.
- Must be able to walk or stand for extended periods of time
- Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
- The noise level is generally moderate to high
Salary: $768/week
Dates: 9/15-11/2 (6 day work week; 3:30pm-midnight)
Location: Midtown Manhattan, NYC
Please be advised due to the nature of this contract, all Attendants must be comfortable with dark, tight spaces, lighting effects inclusive of strobe lights, fog, loud noises, standing for long periods of time and climbing multiple stairs.
Diversity and Inclusion Statement
At RWS Global, our team of bold makers and mold breakers is made of a diverse group of people who we believe make our work stronger. Our stage actively chooses to uplift applicants with diverse racial, ethnic, and religious backgrounds, sexual orientations, gender identities and expressions, sexes, national origins, political affiliations, socio-economic status, veteran and Disability status, and other intersectional dimensions of diversity.
We believe the diversity of our people is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our company’s achievement as well.
We are committed to ongoing learning and developing and implementing programs and initiatives to promote diversity and inclusion in all areas of employment as well as through our creative process and projects.