RWS Global
Entertainment Lead
Carlsbad, CA - Full Time
Job Title: Entertainment Lead
Reports To: Live Experience Manager
Working Hours: Normal operational hours will vary based on park operations, including weekends, holidays, and evening performances
Place of Work: LEGOLAND California Resort
Other: Full Time Contract (as applicable)
ABOUT RWS GLOBAL
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando and Sydney with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.
JOB SUMMARY
The Entertainment Lead will serve as a key operational and artistic leader within the Entertainment department at LEGOLAND California Resort. This role combines the disciplines of stage management and company management, with responsibility for overseeing the rehearsal process and daily operation of assigned shows, events, and guest experiences.
The Entertainment Lead will manage multiple performances and/or experiences daily within core offerings, ensuring the highest standards of show quality while leading, developing, and motivating cast and crew. This position acts as the central point of contact for performers, technicians, and operational teams, ensuring seamless delivery of entertainment offerings and an exceptional guest experience, with children and families as the primary focus.
KEY TASKS
Role & Responsibilities:
QUALIFICATIONS & SKILLS
Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.
DIVERSITY AND INCLUSION STATEMENT
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.
Reports To: Live Experience Manager
Working Hours: Normal operational hours will vary based on park operations, including weekends, holidays, and evening performances
Place of Work: LEGOLAND California Resort
Other: Full Time Contract (as applicable)
ABOUT RWS GLOBAL
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando and Sydney with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.
JOB SUMMARY
The Entertainment Lead will serve as a key operational and artistic leader within the Entertainment department at LEGOLAND California Resort. This role combines the disciplines of stage management and company management, with responsibility for overseeing the rehearsal process and daily operation of assigned shows, events, and guest experiences.
The Entertainment Lead will manage multiple performances and/or experiences daily within core offerings, ensuring the highest standards of show quality while leading, developing, and motivating cast and crew. This position acts as the central point of contact for performers, technicians, and operational teams, ensuring seamless delivery of entertainment offerings and an exceptional guest experience, with children and families as the primary focus.
KEY TASKS
Role & Responsibilities:
- Provide daily leadership and operational oversight for all assigned Entertainment shows, events, and experiences, ensuring artistic and technical integrity is maintained at all times
- Maintain working knowledge of all show positions required for smooth and safe operation
- Act as the primary day-to-day point of contact for performers, character teams, and technical staff, managing movement, coverage, and operational gaps
- Ensure all entertainment offerings run smoothly, efficiently, and as advertised to guests
- Complete administrative duties including, but not limited to:
- Scheduling
- Timekeeping and payroll support
- Performance tracking
- Daily show reporting
- Show archiving and production book maintenance
- Updating Standard Operating Procedures
- Serve as Department Duty Manager as required
- Supervise and support teams including technicians, performers, costume/dresser teams, ushers, and event support staff
- Liaise with other departments and duty managers to ensure seamless resort-wide operations
- Conduct show audits and complete show reports to maintain performance standards
- Attend and support all rehearsals and auditions for current and upcoming productions and events
- Collaborate with Production and Technical teams on rehearsals, show “put-ins,” sign-offs, and ongoing development needs
- Lead, coach, and develop cast and crew by:
- Delivering performance notes
- Maintaining performance trackers
- Setting team goals
- Providing daily updates to department and resort leadership
- Fostering a positive, inclusive, and guest-focused working environment
- Act as a front-line management representative and liaison with Entertainment Technical Support and Production Management teams
- Attend production, stage management, and development meetings as required
- Ensure compliance with all health, safety, and operational standards, including participation in inspections and audits
QUALIFICATIONS & SKILLS
- Proven experience in stage management, entertainment operations, or live event production
- Strong leadership and team management skills with the ability to motivate diverse teams
- Excellent organizational and administrative skills with strong attention to detail
- Ability to manage multiple shows, experiences, and priorities simultaneously
- Strong communication and interpersonal skills
- Experience working in theme parks, live events, or high-volume entertainment environments preferred
- Proficiency in Microsoft Office and production documentation practices
- Ability to work flexible hours, including evenings, weekends, and holidays
- A proactive, solution-oriented mindset with the ability to adapt in a fast-paced environment
Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.
