Vice President, Transformation

Milton Keynes, United Kingdom
Full Time
Executive
JOB DETAILS
Job Title: Vice President, Transformation
Reports To: CEO
Working Hours: 9:30am – 5:30pm
Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU
Other: Full Time - (Hybrid) 3 days on site / 2 WFH

ABOUT RWS GLOBAL
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theatres, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivalled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.

The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Centre Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.

ABOUT THE ROLE 
The Vice President, Transformation is responsible for leading enterprise transformation and operational excellence across RWS Global, ensuring that our operating model, processes, systems, and governance support the organisation's growth and delivery objectives as we scale.

Reporting directly to the Interim CEO, this role provides executive leadership across Continuous Improvement and Information Technology. Working closely with the Executive and Senior Leadership teams, the VP, Transformation will identify where the business requires stronger foundations, then systemize, standardize, and automate processes across business units, regions, and functions.

The right leader will bring together strategic thinking and hands-on execution, taking direct ownership of key initiatives while building a sustainable operating model. They will drive organisational performance and ensure the business has the processes, technology, and structure required to scale effectively.

This role is suited to a seasoned, collaborative leader who has scaled operations before and wants to shape how a global business grows. They will bring executive presence and a hands-on approach, and thrive in a fast-paced, entrepreneurial, and globally connected environment.

RESPONSIBILITIES 
  • Lead the mapping and redesign of core end-to-end processes in partnership with teams across the global business, prioritizing improvements with the greatest operational and financial impact.
  • Define and embed a consistent enterprise operating model, with clear ownership, decision rights, controls and accountability across functions, business units & regions.
  • Define the requirements and transformation priorities across the business partnering with IT to translate them into an integrated technology roadmap where appropriate.
  • Develop a single source of truth for global operational data, supported by executive reporting that informs leadership decision-making.
  • Establish a consistent operating cadence with leaders, including shared KPIs, quarterly planning, and clear accountability across functions and regions.
  • Identify opportunities to simplify processes, remove duplication and reduce manual work, applying automation and technology where appropriate, with measurable improvements in efficiency, cycle time and data accuracy.
  • Build a company-wide Continuous Improvement discipline that enables teams to identify root causes, improve performance and sustain better mays of working.
What You'll Own
  • Own the global transformation roadmap in partnership with the executive team, setting priorities, sequencing the work, and focusing effort where it has the greatest business impact.
  • Design, document, and standardize core processes globally. Where countries or teams solve the same problem differently, bring them together around a shared approach.
  • Ensure technology investments are aligned to clearly defined operational needs. Partner with IT on platform selection, implementation, integration and automation.
  • Provide executive leadership and business direction to the in-house IT function, with the Head of IT as a direct report. The Head of IT will own architecture, infrastructure, security, support and technical delivery, ensuring these remain aligned with business priorities.
  • Establish enterprise-wide standards for operational data, reporting & accountability, working with functional leaders to improve data integrity and turn information into actionable insight.
  • Build practical controls that stand up to investor and audit scrutiny, in partnership with Finance and Legal.
  • Strengthen risk management, business continuity, and operational resilience so the business can scale with confidence.
  • Define and strengthen governance, decision-making and accountability across major cross-functional processes.
  • Build the organisational change and adoption disciplines required to ensure new processes and ways of working are embedded and sustained.
How you'll work
  • You'll take a hands-on approach, facilitating process workshops, diagnosing root causes, challenging existing ways of working and leading complex cross-functional change.
  • You'll lead and develop an existing team across IT and Continuous Improvement, with room to grow as the function develops.
  • You'll report to the Interim CEO and collaborate daily with the executive team.
  • You'll work across multiple countries and several time zones.
  • Much of your impact will come through influence, as most of the change you drive will happen in other leaders' teams. Success means change that teams adopt and own, not just launch.
What You Bring
  • A track record of leading enterprise transformation, including operating model, organizational, and governance design, with clear evidence of impact.
  • 10+ years in operations, transformation, consulting, or business systems, including senior roles.
  • The ability to translate business challenges into clear requirements and work effectively with stakeholders and specialists to deliver solutions.
  • Experience leading or sponsoring major platform, systems, or integration change across multiple markets.
  • Deep experience in process improvement, operating model design and organisational change, using practical methodologies such as Lean, Six Sigma or equivalent approaches.
  • Strong analytical, financial, and commercial judgement, with fluency in data and reporting.
  • Experience leading change across multiple countries or business units.
  • A collaborative style that builds trust with executives and frontline teams alike, and comfort with operational detail.
  • A history of building and leading high-performing teams.
  • Experience driving adoption of AI and other new technologies.
  • A background in live events, entertainment, or project-based work is a strong plus.

QUALIFICATIONS & SKILLS
  • 10+ years experience in Business Transformation, Continuous Improvement, or Operational Leadership roles.
  • Proven experience leading global operational functions within a complex organization.
  • Strong understanding of process improvement methodologies, organizational design, and operational governance.
  • Experience leading large-scale transformation and change initiatives.
  • Strong systems and technology background, including enterprise platforms, reporting tools, and workflow solutions.
  • Demonstrated success building and leading high-performing teams.
  • Exceptional analytical, problem-solving, and decision-making skills.
  • Strong financial and commercial awareness.
  • Excellent communication and stakeholder management skills.
  • Bachelor's degree in Business, Operations Management, or related field.
  • Experience in entertainment, live experiences, events, or similarly complex global operating environments is a plus.

COMPANY BENEFITS 
  • Competitive Salary
  • Company Pension
  • 25 days paid holiday excluding Bank Holidays
  • Paid parental leave
  • Computer (Mac/Windows)
  • Company Phone Allowance
  • Flexible working (office/remote)
  • Employee Assistance and Wellbeing Program
  • Childcare Support Policy
  • Employer Sponsored Vision Program

DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.

Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.
 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*