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Director of Operations, Fun Crew

RWS Entertainment Group is a full service, worldwide production company that provides the very best in custom design as well as pre-packaged events and live shows for corporations, theme parks, cruise ships, resorts, and the fashion industry. Established in 2003, RWS Entertainment Group was built from the ground up through the dedication and devotion of a hard-working team. We have experienced continued growth embracing our mission, Raise Your Experience.

RWS Entertainment Group is currently seeking a Director of Operations for the RWS Fun Crew, RWS’ reimagined staffing solution for the leisure and attractions industry.

Reporting to the VP, Production Operations, the RWS Fun Crew’s Director of Operations (D.O.) is responsible for developing the overall operational strategy, oversight and implementation for staffing projects from client proposal through contract completion. Attention to detail: please type the word “Blue Iguana” on the top of your resume prior to applying. The D.O. works directly with clients, RWS managers, supervisors, Fun Crew staff and creative teams to help guide the RWS staffing program.

Role & Responsibilities

  • Forge strong partnerships with clients.
  • Develop operational best practices that helps elevate Fun Crew’s reputation with both clients and Fun Crew members.
  • Work with finance on budget creation and oversight, expenditure tracking, invoice and bill-back submissions.
  • Management of pre-install, install, operation and close-out of each Fun Crew location.
  • Create and approve Fun Crew team job descriptions, production schedules and day-to-day operational schedules with adherence to client deadlines.
  • Handle all operational issues quickly and efficiently with health and safety being paramount. HR experience is a plus, but not a requirement.
  • Ability to work with Legal/Business Affairs and HR team on conflict resolution, as needed.
  • Approve all operational elements keeping in mind the “opertainment” nature of the Fun Crew. Must be able to give direction that aligns with RWS standards and meets client needs.
  • Ability to look at logistical problems and come up with creative solutions while partnering with clients.
  • Must be able to partner with Senior Recruiter and recruitment team to ensure all Fun Crew staffing levels are filled and maintained throughout the contract life cycle.

Please Note: While this is an accurate and comprehensive description of the role, the above Roles & Responsibilities are not an exhaustive list of all duties, skills, efforts, requirements or working conditions associated with the position, and may require additional tasks be performed as assigned.


  • 6-8 years of experience working in theme park operations
  • Microsoft Office Suite proficiency
  • Advanced written and oral communication skills
  • Personable and approachable
  • Time management / multi-tasking
  • Organization
  • A flexible schedule allowing for irregular work hours and travel as needed
  • Self-motivating and ability to work independently
  • Complex problem solving

A valid passport for the duration of employment for all travel-related roles. Proof of vaccination against COVID-19 (or proof of exemption) will be required.

Company Benefits

  • Progressive PTO, CitiBike membership, Commuter benefits, Health benefits - Medical, Dental, and Vision, Pet-friendly office, Paid parental leave, 401k with company match, Employee Enrichment Program, complimentary tickets to Broadway/Off Broadway shows and industry events as available, Summer Fridays

Estimated Start Date: ASAP

Reports to: VP, Production Operations

Status: Mobile

  • Mobile (in NY/NJ/CT Metro Area): Team members who are pre-approved to regularly perform their job responsibilities remotely up to two (2) days per week, with three (3) days per week operating out of the RWS New York City headquarters.

Salary: $80,000 annual exempt salary

Diversity and Inclusion Statement

At RWS Entertainment Group, our team of bold makers and mold breakers is made of a diverse group of people who we believe make our work stronger. Our stage actively chooses to uplift applicants with diverse racial, ethnic, and religious backgrounds, sexual orientations, gender identities and expressions, sexes, national origins, political affiliations, socio-economic status, veteran and Disability status, and other intersectional dimensions of diversity.

We believe the diversity of our people is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our company’s achievement as well.

We are committed to ongoing learning and developing and implementing programs and initiatives to promote diversity and inclusion in all areas of employment as well as through our creative process and projects.

Get in Touch!

Please submit at this link via JazzHR

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