Digital Content Manager - Marella Cruises

Multiple Countries

Contracted

Experienced

This role is a position onboard a Cruise Ship (Marella) and isn't a land based job.

We are looking for Digital Content Managers who are available ASAP for contracts in November onwards.
The contracts listed below are short term, however for our future full time rotations these are up to 6 month contracts, with 2 months off.

Available contract dates
5th November - 25th November
4th November - 12th January

Both contracts require you to have or attend appointments for an STCW, C1D and ENG1 Medical - you will need to be available asap. If you have these documents already, this is a bonus.

Job Description

The Digital Content Manager is required to input, upload and administer the digital content which is displayed within the ‘Navigate app’, and on plasma screens and ‘Way-finders’ onboard a specified Marella Cruise Ship.

Working mainly alongside the Assistant Cruise Director who is responsible for the scheduling and programming of events, activities and shows, you must ensure that the daily ‘Cruise News’ and all digital signage and the onboard app are kept up to date with daily programmes, advertising and menu changes.

Supporting other departments with revenue generation via the advertising mediums, is also a vital part of your role.

You will also support the Entertainment Technical Manager and Assistant Cruise Director with daily tasks such as operating Cinema movies, supporting the creation of the Cinema schedule and uploading files for pool deck screen usage.

As a member of the Entertainment Department, a position of responsibility will be held with regards to emergency procedures, guest mustering and drills; specific training will be received regarding this, both prior to joining and regularly on board

You are an ambassador of RWS Global.

Responsibilities
Digital Content Programme - Entertainment

- To advertise and promote the entertainment package and onboard events/activities via the ‘Navigate’ app and ship-wide digital signage, whilst adhering to brand standards at all times.

- To input and update the daily activity timetable via the digital content system.

- To run daily passenger feedback reports and send to the distribution list.

- To perform screen takeovers for various special one-off events.

Digital Content Programme – Restaurants

- To regularly change and update the restaurant menus displayed on the ship’s ‘Way-finders’, as required by the F&B Manager.

- To ensure restaurant opening times are continually updated and correct.

- To liaise with F&B and shore side support to display restaurant specials and advertisements.

Digital Content Programme – Concessions

- To create playlists for the advertising slides, ensuring variety and relevance to the area of the ship.

- To recognise the need for adaptation of the advertising, to suit the current itinerary and demographic; react where necessary.

- To update venue/outlet opening timings on the system, as instructed by the ship’s revenue partners.

- To liaise with the shore-side support mediums, when new advertising and signage is required, and in turn upload these to the system.

Entertainment Team support

- To host two, Navigate App help desk drop-in sessions on embarkation day at reception (for the benefit of new passengers).

- To assist the Broadcast Manager in the playing of Cinema movies and editing of ship videos (if skills allow).

- To create a daily pool deck schedule for the pool deck screen and upload it to the pool deck system to be played each morning.

- Assist the Entertainment and M Club Hosts with passenger facing embarkation and disembarkation duties if assistance is required by this team. Tasks may involve check-in, meet & greet duties and cruise terminal assistance, dependent on individual skills.

Other digital and admin duties and tasks to support the entertainment offering, as required by the Assistant Cruise Director and Cruise Director.

Cruise News

Whilst inputting information into the ship’s app, to also extract the day’s activity and entertainment information from the ‘Entertainment Layout’ (supplied by the Assistant Cruise Director) and copy/input this information into the daily ‘Cruise News’ (passenger daily newsletter) via Microsoft Publisher.

Overall responsibility for collating and inputting text/adverts into the Cruise News from other departments.

Once inputted and formatted, to send this to the Assistant Cruise Director each morning for them to proof and submit for printing.

Other

- To ensure your appearance and grooming guidelines remain as outlined in the crew handbook are maintained, at all times (this is a uniformed role).

- Personally, and alongside members of the Entertainment Team, assist the hotel operation on challenging days; with gangway assistance and crowd control (ad hoc).

- Interface with the ship’s Management Team.

- To uphold the standards set out in your training.

- A position of onboard responsibility will be held with regards to emergency procedures, guest mustering and drills (full training received on board).

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